C2 Integrated User Support System (USS)
About the Product
Level 1 User Support
User supports starts in the App or Tool Design (in-tool instructions, pop-ups, FAQs and so on, not to mention a design that in and of itself minimises the chances that a user will even require support).
Escalation to Level 2 User Support
If the App or Tool Design is such that a user is forced to seek automated supports (for example, user manuals, help desk support and so on), then this is viewed as a failing in the App or Tool Design. Nevertheless, as a risk management measure, all apps and tools are in fact accompanied by automated supports.
Escalation to Level 3 User Support
If the App or Tool Design and automated supports forces a user to seek training, then this is viewed as a failing in the App or Tool Design and automated supports. Nevertheless, as a risk management measure, many apps and tools are in fact accompanied by training programs. |
|
|
|