The Human Services Professionals

Quotation for an app added to your free EMSOnline platform

RosterCoster user manuals

 

Introduction

 

Thank you for downloading this standard form quotation for one of our generic apps. The package includes implementation and ongoing support, and any minor tailoring you may require. Contact Christine Tiernan on 0419 521 698 or Claude Staub on 0433 888 889 to make any adjustments to the package (if necessary) for your local requirements, and then sign off on the quotation as 'accepted' here:

 

 

Signed ....................................................................Date ........................................................

 

 

Name ........................................................................................................................................

 

 

Position, Organisation ............................................................................................................


Signed (Agent for Jandapac T/A RosterCoster) ..................................................................

 

 

Name ........................................................................................................................................ 

 

 

Variations to the standard form quotation requested by you

 

If you require variations to the standard form quotation below, then those variations (Office use only: log of individual terms agreed with specific organisations) will override the standard form. Please contact Claude or Christine to discuss your needs, and have those logged as variations prior to signing:

• "Nil variations currently logged"

Comment: if you are creating an original app from scratch, i.e. using a design or template created by you, then the 'generic app' is our app creation wizard, and all of the look and feel, and the databasing of all the fields in that original design, is logged in this section as a 'variation' to the standard form.

 

 

Standard form quotation

 

Our project ref.	Standard form quotation: "A new app added to your free EMSOnline platform"
Our org ref.	A JPAC
Your reference	TBA
Purchase order	TBA
Document status	200 Project quotation (for consideration)
Addressed to	Your organisation: The manager responsible for the app requested
Addressed from	Jandapac Pty Ltd T/A RosterCoster: Damien Ryan-Green (ph 0438 388 922) and Tony Ryan (ph 0407 139 796), Directors, Jandapac T/A RosterCoster Claude Staub (ph 0433 888 889), Service Development Manager, Jandapac T/A RosterCoster; lead contact for 'Communication Book App', the 'Excel-based RosterCoster App' and the 'Excel-based eTimesheet App' Christine Tiernan, lead contact for the 'Residential Funds Management App' and the lead contact for us as distributors for the 'Residential Statement App' (this app was developed by Jandapac T/A RosterCoster for the Department of Human Services)
Introduction	This quotation assumes you already possess our free-of-charge app-hosting platform EMSOnline. If you do not have this platform, and want it, please contact any of the managers mentioned on this page.   Please accept this as a standard form quotation for the supply, implementation, support  and licence regarding a new app created for your EMSOnline platform. We note that apps at EMSOnline benefit from significant leverage and economy of scale benefits arising from, for example: Other apps hosted at EMSOnline The EMSOnline Data Control Centre, which controls location, staff and client details and other lists on behalf of all apps The EMSOnline App Creation Wizard (this is employed as the 'generic app' in cases where a generic app does not exist, for example, where an app design is an original design by the customer)
Deliverables	The following software supplied on licence, implemented and supported: A new app added to your EMSOnline platform for use in [insert number] accommodation settings Minimum implementation steps regarding 'design': we supply you with our generic app in 'standalone Excel file format', you return that file with any changes you require (as long as the changes are not substantial, nil extra cost), we convert that file into an app at EMSOnline.
Prices and budgets	Prices current as at 22 February 2011 (2010/11 rates). In all cases, prices quoted by Jandapac T/A RosterCoster include GST. Prices are indexed on July 1 each year tied to the rate that the Department of Human Services Victoria indexes its prices for the funded sector (our benchmark as the most relevant index method).   The amount of 'product' your may need above and beyond a standard generic 'app package' needs to be confirmed (office use only: log of individual terms agreed with specific organisations) before a final quotation is possible: Additional 'product' is available at your request at an hourly rate of $120, for example, tailoring of the software to your local needs, extended training and professional consulting In many cases, discounts apply (20% discount on licence only for a second purchased app, and 40% for all purchased apps after that. Also, when a new app is released, we typically offer discount rates for the first few organisations that take it on.) Cost driver 10 or less units [C] 150 units [C] Licence per month [A] $90 $248 Initial supply & implementation [B] $1990 $3450 [A] Licence applies for only as long as you use the app [B] Initial supply includes adaptation of the generic app for local look & feel, testing and validation and a training program for your project team and senior managers [C] For organisations with more than 10 units, draw a straight line between the low and high amounts (for organisations with significantly more than 150 units, each region is defined as an 'organisation')
Your primary contacts	> Vacant, Position
Our primary contacts	> Tiernan, Christine; > Staub, Claude; > Ryan, Damien
Project team	For your organisation: Vacant position, project manager for your organisation For Jandapac Pty Ltd T/A RosterCoster: Christine Tiernan, phone 0419 521 698, lead contact for the 'Residential Funds Management App' and the 'Residential Statement App' Claude Staub, phone 0433 888 889, lead contact for 'Communication Book App', the 'Excel-based RosterCoster App' and the 'Excel-based eTimesheet App' Damien Ryan-Green, phone 0438 388 922, project manager Tony Ryan, phone 0407 139 796, developer, technical support
Stakeholders	Any stakeholders you or we nominate, for example, your clients, staff, line managers, corporate managers, executive, committee of management.
110 About us	EMSOnline and its apps, and www.RosterCoster.com, are supplied by Jandapac Pty Ltd (Australia) T/A RosterCoster ACN 121 761 699, ABN 57 121 761 699. For more information, visit www.RosterCoster.com.
120 Terms of reference	This standard form quotation is for customers requiring the following software supplied on licence, implemented and supported: A new app added to your EMSOnline platform.
130 Background	Typically, the projects and works that buildup to the current project would include: Installation of our EMSOnline platform and selected apps. Installation of certain generic apps at EMSOnline (supplied free on the understanding that of the organisation requires tailoring of these free apps for local needs, then this would be at our hourly rate).
140 Issues and special considerations	Nil currently identified.
150 Scope	The scope is the following supplied on licence, implemented, supported: A new app added to your EMSOnline platform.
160 Methodology	The methodology for the supply, implementation and maintenance of the app depends on your local requirements, but as a minimum, we recommend: Claude or Christine for us to supply you with a 'standalone Excel file version' of your app (the "concept design"), for you to make any adjustments required, and for Claude or Christine to arrange for your changes to be reflected in the generic app bolted onto EMSOnline.
170 Change management	We are on hand to provide advice on approaches taken by other organisations, however, we recommend that this item is most appropriately and efficiently managed by you.
180 Milestones and timelines	The milestones and timelines for the supply, rollout and support of the software relate to your local requirements, and are managed by your and our project manager in partnership, with support from our online project management software EMSProjects. This is covered as a matter of course in initial and ongoing project team meetings.
200 Cost driver: start-up costs (access to app creation tools)	This cost driver is fully covered within the scope of the items “Deliverables” and “Prices and budget".
210 Cost driver: licensing (access to platform functionality & maintenance)	This cost driver is fully covered within the scope of the items “Deliverables” and “Prices and budget".
220 Cost driver: project management	This cost driver is fully covered within the scope of the items “Deliverables” and “Prices and budget".
230 Cost driver: internal marketing	We are on hand to provide advice on approaches taken by other organisations, however, we recommend that this item is most appropriately and efficiently managed by you.
240 Cost driver: help desk	This cost driver is fully covered within the scope of the items “Deliverables” and “Prices and budget".   We note that help desk is confined to resolution of technical errors only, and that help desk requests relating to username and password access would be forwarded to you (in all our past rollouts, organisations have preferred to take this on, and not have us involved – we cannot know who should and should not have access at any given point in time).   If you have elected to cover staff training and orientation after our initial training of your project team and senior managers, then help desk calls relating to this would also be forwarded to you, at your request.   From time to time we opt to support individual staff in your organisation, however, as a general approach, we prefer your staff direct issues to a central 'EMSOnline expert', and for that person to then contact us if the issue could not be resolved within the organisation.
250 Cost driver: implementation, orientation, training	Most organisations elect to cover staff training and orientation under the ‘train the trainer’ model, after our initial training of your project team and senior managers. However, we are available to supply this training for you, if you wish.
300 Cost driver: app testing	This cost driver would only be triggered in the event that you request additional functionality to be built into the software. Having said that, we note that extensive tailoring has previously been added in via adaptations for the Department of Human Services and others over a period of some 10 years, and we anticipate that all or most of your needs are already covered.
310 Cost driver: app design	See ‘300 Cost driver: app testing’.
320 Cost driver: app development and debugging	See ‘300 Cost driver: app testing’.
400 Cost driver: consulting	This cost driver would only be triggered in the event that you request additional consulting or training support beyond the software.
900 Risk mgt: terms & conditions	The standard terms and conditions for the app are the same as exist for the EMSOnline platform itself, see the home page of EMSOnline or at www.RosterCoster.com.
905 Risk mgt: contracting and intellectual property	Intellectual property of EMSOnline and generic apps rests with Jandapac Pty Ltd T/A RosterCoster.   Intellectual property of the design of apps designed by you, and converted into apps by us via our app creation wizard, rests with you (though the app creation wizard itself is owned by us).   The current document, along with any standard form documents you may have for vendors, would also be part of the contract (N.b. we note that for convenience and simplicity, many organisations leave standard form documents that they and we produce ‘as is’ and leave documents such as the current layout to dot point where we will depart from the standard forms).
910 Risk mgt: project control	Project control is a partnership between your and our project manager, and we note that we control all aspects of the supply, implementation and support at our end via our project management software EMSProjects, which, among other things, accepts logged requests from users via www.RosterCoster.com.
915 Risk mgt: limitations to project scope	This risk management item is covered under the conditions of the hosting platform EMSOnline platform itself, see risk management link on the home page of EMSOnline or www.RosterCoster.com.
920 Risk mgt: recovery covered by parent program	This risk management item is covered under the conditions of the hosting platform EMSOnline platform itself, see risk management link on the home page of EMSOnline or www.RosterCoster.com. Recovery of data is limited by the frequency by your own backup systems (usually, nightly).
930 Risk mgt: recovery specific to current project	This risk management item is covered under the conditions of the hosting platform EMSOnline platform itself, see risk management link on the home page of EMSOnline or www.RosterCoster.com.   Recovery of data is limited by the frequency by your own backup systems (usually, nightly).
930 Risk mgt: insurances	Our insurances are public liability $5m, product liability $5m, professional indemnity $2m.
950 Risk mgt: confidentiality	All project workers with access to confidential information sign a standard confidentiality agreement each year for DHS, and a separate version for the funded sector.   Also, every time a project worker enters EMSProjects, our project management software, the person has access to all relevant confidentiality and privacy policies, processes and updates prior to proceeding.
960 Risk mgt: quality control of app designs (incorporating user support systems)	See ‘300 Cost driver: app testing’.
965 Risk mgt: quality of project management processes	See ‘300 Cost driver: app testing’.
970 Risk mgt: testing & debugging process	See ‘300 Cost driver: app testing’.
980 Risk mgt: data protection	This risk management item is covered under the conditions of the hosting platform EMSOnline platform itself, see risk management link on the home page of EMSOnline or www.RosterCoster.com.   Data entered into EMSOnline is controlled by you: it is protected within your firewall, via permissions you apply to your folders, and by your own backup systems (usually, nightly).
990 Risk mgt: developer death, injury or inability	This risk management item is covered under the conditions of the hosting platform EMSOnline platform itself, see risk management link on the home page of EMSOnline or www.RosterCoster.com.